We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can exchange any purchases (including reduced items) within 30 days of receipt.

For more information about exchanges, please see our terms & conditions.

We accept returns and exchanges within 14 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.

You must notify us by e-mail at office@violetagaburici.ro or by phone at 0731.137034 0755.073977 in the first 10 days after receiving the order, if you wish to return products.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. The customer is responsible for additional shipping costs.

The return address is:
Uzinei nr.2A,Street 1st floor
Iasi, Romania

If a refund is required, a time frame of 15 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order, if the payment was made in cash we will need a bank account number and the account holder name.

Please note that shipping costs, that international customs duties and sales taxes will not be refunded.

For any further questions regarding our returns and exchanges, please contact us.

If you require further assistance or if you have any questions, please contact our Customer Care team.


+40731.137034 +40755.073977

Monday to Friday, from 9:00 am till 6:00 pm CET (with the exception of Romanian public holidays)